FAQs

I can’t see the piece of music I am looking for, does that mean you don’t supply it?

The titles listed on this website are all published by us. If you wish to enquire about a piece that is not listed, please use the form on our contact page. We will contact you as soon as possible with details of availability.

How will I know that my order has been received?

As soon as you place your order an automatic e-mail response will be generated and sent to you. This will notify you that your order has been received and confirm your order number. Please keep this e-mail in a safe place.

How long will my order take to arrive?

We endeavour to dispatch items within two working days from receipt of order. However as all titles are printed to order there may be a delay at peak ordering times. We will contact you by email if your order is likely to take longer than 7 working days to be dispatched.

UK orders are sent by 1st class post (1-2 *days), Overseas orders are dispatched by airmail

When will my card be debited?

Payment is taken at the time your order is placed.

In which currency will my card be debited?

All payments will be charged in Sterling.

I don’t have a credit card / I don’t like using my card over the internet?

If you prefer to pay by Paypal, cheque or bank transfer, you can phone or email and we will dispatch your order after payment has been received
NB Customers outside the UK: Payment must be made in Sterling and all bank charges must be paid by the customer.

What if my goods are damaged in transit / faulty?

Please contact us immediately. We will then decide the best action to take to ensure you receive your replacement goods or refund quickly and safely. This will not affect your statutory rights.